faq handmade

What are your accepted payment method?

You can pay through the secure PayPal portal.

What is 925 Sterling Silver?

When 92.5% of pure silver is mixed with 7.5% of other metals (often copper, nickel or zinc) the resulting alloy is called sterling silver. … So, there is no difference between the terms sterling silver and 925 silver.

The reason silver needs to be combined with other metals is that it is far too soft to be used in silver and by combining it with a small amount of other metals it creates a more durable metal which means intricate and complex silver designs can be created.

To identify it as 925 sterling silver, the number 925 is stamped upon the silver, often in a hidden part of the Silver

I have sensitive skin and body. Can I wear your earrings, necklaces, pendants and bracelets?

All our silver products are 925 sterling silver and in some products 999. There are also cases where people are allergic to 925 sterling silver. However, our products are nickel-free and non-allergenic.

Do you have a shop?

Fortunately not. We are to keep our prices completely competitive and low. We send our products directly to the buyer from the production workshop, after quality supervision.

How can I change / cancel my order?

After completing the order, due to our automated ordering process, it is not possible to cancel it. However, you have the option to return your order to us within 30 days of receipt, so it is not possible to further change the details in your order, for example, add / remove an item or create an item. next one. Change / correct delivery address Can I order by phone? Currently we only accept online orders.

Are you available 24/7?

You can call us during office hours: Monday to Thursday between 08:00 and 17:00 and Friday between 08:00 and 13:00, except for bank holidays, call WhatsApp, or call Send a WhatsApp number so that we can reply to your message at the earliest opportunity or write to the following email.

How is the length of your chains calculated?

The length of the chains is written in the additional description of each complete product.

What should I do if I do not get the answer to my question?

You can Email(Info@luxehandicrafts.com) us or message us on WhatsApp(+905541819372).

Explain about the shipping conditions?

Shipping terms are in the delivery section

Is it possible to return our goods?

Yes, in case of any problem or breakdown in the product, with the coordination of our support department, it is possible to return the products.

Does the product we receive look exactly like the site image?

Yes, you will receive exactly the same product, similar to the photo.

Why should we buy from you?

Our products are made with the utmost care to support craft artists. And we have good after-sales service for buyers

How do we know the inventory of your products?

Next to each product there is a countdown counter to show the amount of inventory.
If your order is not available, you should contact our support department.